Bruce Scoggins

Sr. Manager, Global Customer Documentation at Ribbon Communications

Bruce Scoggins has a diverse work experience spanning over several decades. Bruce began their career in the United States Air Force as a Staff Sergeant, specializing in Electronic Warfare Systems. After leaving the military, Bruce worked as a Field Electrical Engineer and Systems Test Engineer at Raytheon Intelligence & Information Systems. Bruce then joined Lucent Technologies as a Hardware Test Engineer.

In 1998, Bruce transitioned to Telecom Technologies, Inc. where they served as a Manager and Project Manager for two years. Bruce subsequently joined Sonus as a Principal Technical Writer, Communicator, and Project Manager, where they stayed for nine years.

Bruce founded Scoggins Communications, LLC in 2009, serving as the Owner and President. During this time, they consolidated and organized training materials for a premier telecom client and developed various software requirements documents and job aids for a major rent-to-own retail company. Bruce also created and maintained user guides, troubleshooting guides, and online help applications for an inventory control application.

In 2009, Bruce also began working at Rent-A-Center as a Contract Technical Writer through MDI Group. Bruce was responsible for creating various user guides, release notes, troubleshooting guides, and other documentation for an inventory control application. Bruce also assisted the QA department in submitting software defects.

Bruce's most recent position was at Ribbon Communications, where they initially served as a Manager and Project Manager for customer documentation. In 2019, they were promoted to Senior Manager, overseeing global customer documentation.

Overall, Bruce Scoggins has a strong background in technical writing, project management, and system engineering across various industries.

Bruce Scoggins has a background in Industrial Technology from Southern Illinois University, Carbondale. Bruce pursued Avionics Technology at the Community College of the Air Force, where they obtained an Associates in Avionics Technology. Additionally, they studied Computer and Information Sciences and Support Services at The University of Texas at Arlington. The specific degree obtained from this institution is unknown.

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Timeline

  • Sr. Manager, Global Customer Documentation

    January, 2019 - present

  • Manager Project Manager Customer Documentation

    March, 2012

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