Jonathan Cox is a seasoned customer experience executive with extensive leadership experience in transforming support and services organizations. They served as Vice President of AEMEA Services at DZS, where they developed a new services portfolio and significantly enhanced customer care capabilities. Currently, they hold the position of VP Americas Project Management at Ribbon Communications. Throughout their career, Jonathan has consistently driven revenue growth and improved customer satisfaction by introducing innovative strategies and fostering a customer-first culture. They hold an HND in Telecommunications and Electronic Engineering from Coventry Tech College.
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