Shahrul Ikram

Shahrul Ikram has a diverse work experience in the telecommunications industry. Shahrul started their career in 2008 with Huawei as an NGN Core Network Engineer, working on various projects such as NGN Expansion and Saudi Telecommunication Company's C4 DTCC Migration. From 2009 to 2014, they continued working with Huawei in different roles, including NGN/IMS Core Network Engineer and CDMA Core Network Engineer, where they gained experience in project commissioning, testing, migration, and network integration. In 2014, Shahrul joined Sonus Network Malaysia Sdn Bhd as a TAC-Technical Support Engineer, providing Tier 3 support to customers. Shahrul then moved to Ribbon Communications in 2017, starting as a Senior Network Ops Tech Engineer and later progressing to Manager and Sr. Manager roles in the Technical Support Engineering department. In these positions, Shahrul managed a team, ensured delivery of technical solutions to customers, and tracked performance metrics to meet service levels. Overall, their work experience demonstrates their technical expertise, customer support skills, and leadership capabilities in the telecommunications field.

Shahrul Ikram obtained a Bachelor's Degree in Electrical and Telecommunication Engineering from Universiti Teknologi Malaysia, which they attended from 2004 to 2008. Prior to that, they completed their high school education at MRSM Kuala Kubu Bharu from 2002 to 2003. Shahrul also attended SMK Raja Permaisuri Bainun from 1999 to 2001, where they received their PMR. The field of study for their PMR is not specified.