Yakov Shapira

Yakov Shapira has extensive work experience in project management and customer operations in the telecommunications industry. Yakov currently serves as the Project Management Group Manager in the Integrated & Defense Solutions Division at Ribbon Communications, where they lead a team of project managers and oversees complex projects and processes. Prior to this, they worked at ECI Telecom as a Project Manager, where they collaborated with government and defense sector customers, implemented high technology projects, and ensured successful planning and execution. Yakov also held the position of Customer Operations Leader at GENBAND, where they managed customer relationships, revenue recognition, and comprehensive project management. Earlier in their career, they worked at Nortel Networks as a Senior Project Manager, overseeing project management and implementation of technology projects, as well as a Technical Account Manager, handling customer crises and ensuring customer satisfaction.

Yakov Shapira has a strong educational background in business administration and electronics. Yakov began their higher education in 1994 at the School of Practical Engineering, Tel Aviv University, Ramat Aviv, where they pursued a degree in Practical Engineering with a focus on Electronics. Yakov successfully completed this program in 1996.

Following their undergraduate studies, Yakov Shapira continued their academic journey at the University of Derby, where they pursued a Bachelor of Arts degree in Business Administration. Yakov enrolled in this program in 2002 and completed it in 2004.

Building upon their bachelor's degree, Yakov Shapira furthered their education by pursuing a Master of Business Administration (MBA) degree, also at the University of Derby. Yakov began this program in 2004 and successfully completed it in 2005, specializing in the field of Business Administration.

In addition to their formal education, Yakov Shapira obtained a certification in Project Management Professional (PMP) from the Project Management Institute. The specific details regarding when this certification was obtained are not provided.