Kris Haken

Kris Haken is a skilled professional currently serving as Supervisor of Analytics and Workforce Management at Rightworks since May 2019. Key responsibilities include creating forecasts for various queues, managing staffing for the call center, overseeing a team of reporting and workforce management analysts, and developing dashboards and reports in Excel and Power BI to track agent and call center metrics. Additionally, Kris has established policies related to adherence, attendance, and performance expectations for agents. Prior roles include Workforce Management Analyst and Tier 1 Technical Support Representative at Sabotino's, as well as earlier positions as a Dishwasher and Cook at Mr. Mac's Franchising. Educational background includes a degree from Southern New Hampshire University, along with attendance at Messiah University and Londonderry Senior High School, where Kris obtained a High School Diploma in May 2016.