Wonmi Chang

Wonmi Chang is a seasoned operations professional with extensive experience in eCommerce and customer experience management across various leading retail brands. Currently serving as the Sr. Omnichannel Operations Manager at RIMOWA since November 2020, Wonmi Chang previously held key roles at The Kooples as both eCommerce Operations Manager North America and eCommerce Coordinator, demonstrating expertise in operational metrics tracking, order flow management, and customer service training. Earlier experience includes positions at rag & bone and Burberry, where responsibilities spanned training, product knowledge, and digital commerce logistics. Wonmi Chang holds a Bachelor of Arts in Communication and Media Studies from the State University of New York Cortland.