Billy Sparks is a seasoned professional in the contact center field with extensive experience in technical support and engineering. Currently serving as a Contact Center Professional Services Engineer for RingCentral since February 2024, Billy has a robust history of roles in renowned companies such as Vocalcom, Mitel, ShoreTel, and Avaya. Previous positions include Service and Support Manager, Technical Support Engineer, and various escalation roles where Billy excelled in project implementation, customer issue resolution, and support for high-profile partners. Notable achievements include a 98% success rate in project execution while at Avaya and contributions to quality assurance and technical support at Nortel Networks. Billy's foundational experience began at UTMB as a Network Admin, complemented by education in Information Technology and Electronics.
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