Michelle Crane

Michelle Crane is a seasoned professional in the contact center engineering domain, currently serving as the Manager of Professional Services Contact Center Engineering at RingCentral since March 2022. In this role, Michelle specializes in codifying contact center implementations, including APIs for platforms such as Salesforce and Zendesk, as well as omni-channel builds, chat, email, ACD, IVR, and outbound dialers. Prior experience includes positions at Mitel, where Michelle was a Cloud Implementation Specialist 2 and a dedicated support representative for the New York State Department of Education, alongside a tenure at Windstream Communications as an Enterprise Repair Manager. Michelle began her career as a Lead Teacher at Doodle Bugs! Children's Learning Academy. Michelle holds a Bachelor of Applied Science in Childhood and Special Education from St. John Fisher University.