Sarah Malone

Sarah Malone has extensive experience in technical account management and customer support, currently serving as a Technical Account Manager II at RingCentral since May 2015. In this role, Sarah provides account management, resolves customer inquiries, and facilitates communication between customers and internal departments, ensuring high levels of customer satisfaction. Prior to this, Sarah developed and delivered technical training for the RingCentral and NICE CXone systems as an Advanced Technical Enablement Specialist and worked as a Tier 1 Technical Support Agent. Earlier experiences include roles as a Sales Associate at Bath & Body Works and a Youth Worship Leader at Orchard Road Christian Center, along with a stint as a Data Entry Assistant at Newmont Mining Corporation. Sarah Malone holds a Bachelor's degree in Music and a Bachelor of Ministry in Worship Arts from Colorado Christian University.