Zack Hodge

Zack Hodge is an experienced Program Manager specializing in Global Support Programs at RingCentral since December 2021, with previous roles including Technical Account Manager and Enterprise Engineer. Prior to RingCentral, Zack was an Operations Technician II at Lumen Technologies, where expertise in UC Collaborations and effective fault resolution in voice and network systems were demonstrated. Zack's earlier experience includes serving as a Technical Operations Analyst and Advanced Support Analyst at Intrado, focusing on premium enterprise accounts and managing high-profile technical incidents while collaborating with major partners such as Cisco and Microsoft. Additionally, Zack has provided training and support on various web collaboration products throughout a progressive career in technical operations and support.