Amanda Burstein

Amanda Burstein has extensive experience in technical support and customer service, currently working as a Technical Support Help Desk representative at Ringgold Telephone Company since February 2016. In this role, Amanda demonstrates proficiency in diagnosing service issues, collaborating with field technicians, and maintaining documentation of customer interactions while adhering to established call center guidelines. Prior experience includes positions as a Customer Service Technical Support at Barnes & Noble, Inc., and a Customer Support Representative at Global Response, where Amanda delivered exemplary service and resolved technical issues. Amanda also served as an Information Technology Help Desk Technician at StratX IT Solutions, showcasing strong communication skills and proficiency in various desktop applications and network troubleshooting. Amanda holds a degree from the University of Minnesota.