Yael Shildhaus

Yael Shildhaus is a seasoned professional in customer experience management, currently serving as the Head of Customer Experience at riseup since March 2020, where a department of over 20 professionals was established and scaled under Yael's leadership, achieving a remarkable 100% employee retention rate and a customer satisfaction score of 4. Prior to this role, Yael founded OKdone in January 2018, successfully focusing on customer acquisition and retention strategies while ensuring high satisfaction and loyalty among new clients. Yael holds a Bachelor's degree in Economics from Bar-Ilan University, earned between October 2011 and July 2014.