Damien Michau

Damien Michau is a seasoned hospitality professional with extensive experience in customer service and sales within luxury hotels. Currently serving as Responsable Adjoint du Service Clientèle at Ritz Paris since October 2015, Damien excels in commercializing the establishment to clients and travel agencies, supervising service staff, ensuring client satisfaction, and maintaining commercial objectives. Prior roles at Ritz Paris include Senior Customer Advisor and Customer Advisor, focusing on client itinerary creation and service promotion. Damien's career began with positions at Thales Air Systems & Electron Devices GmbH and Mandarin Oriental hotels, where skills in sales, marketing, and customer relationship management were developed. Damien holds a Master 2 in Management and Marketing of Tourism from ISC Paris and a Diplôme Universitaire de Technologies in Commercial Techniques from Université Evry Val d’Essonne.