Patrick New

Patrick New is a seasoned executive with extensive experience in customer service and operations management across various industries. Currently serving as the Executive Director of Customer Service at Riverside since February 2019, Patrick has previously held significant roles such as Retail Managing Director at Ecotricity and Customer Services Director at British Gas, overseeing large teams and substantial budgets. Patrick's expertise encompasses strategic leadership in customer experience, commercial operations, and business development, with a strong track record in the energy, banking, and home services sectors. Educational qualifications include an MBA with distinction from Hult Ashridge and a BA from Durham University, along with a Level 7 Certificate in Executive Coaching and Mentoring.