RiverStar
Amy Sintes is a skilled professional with vast experience in various roles within the software industry. Amy has demonstrated expertise in managing development teams, creating software solutions, and ensuring successful project delivery. Amy's background includes roles such as Business Analyst, Software Quality Assurance, Solutions Architect, Professional Services Manager, and currently, Amy holds the position of Director of Customer Operations at RiverStar. Amy's educational background includes a Bachelor's degree in Electrical Engineering and Amy is currently pursuing a Master's degree in Management from the Gies College of Business at the University of Illinois Urbana-Champaign.
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RiverStar
Every customer interaction is a process with a specific objective. It has a beginning, a middle, and an end, and it generates a specific result. Our purpose at RiverStar is to enable you manage each point in the customer interaction process whether that process is initiated by the customer or the business itself (i.e., Inbound or Outbound Customer Contacts). Our customized business process based applications allow you to realize huge performance benefits (higher first call resolution, improved customer satisfaction, and improved customer operations) by simply creating process-driven customer interactions.