Erik Estrada

Erik Estrada is a seasoned professional currently serving as the Sr Support Customer Operations at Rivian since January 2024, where responsibilities include leading on-site operations and developing performance-tracking dashboards. Additionally, Erik is an influential Content Creator on TikTok under the handle @Thatb0ypretty_, focusing on sports fashion. Prior experience includes the role of Customer Support Manager at Viking Cruises from April 2017 to January 2024, overseeing quality control, staff performance evaluations, and maintaining customer service standards. Erik's career began at FedEx, where a Night Lead position involved managing delivery metrics and team performance. Erik holds a Bachelor of Business Administration from Queens College and an Associate's Degree from Santa Monica College.