John Whitehouse

John Whitehouse serves as the Team Manager at Royal London since May 2018, overseeing a team of 14 FTE Customer Service Consultants focused on Group Pension schemes in London and surrounding areas. Responsibilities include performance management, coaching, stakeholder collaboration, and quality control. Prior experience includes roles at Lloyds Banking Group, where John excelled as a Colleague Performance Manager and Business Manager, managing teams and enhancing customer service for banking consultants. Educational background includes a degree from Edinburgh Napier University and completion of secondary education at Craigmount High School. Notable achievements include the development of a unique service proposition.