Lorraine McKeeman

Lorraine McKeeman is an experienced professional in customer service and sales support management, currently serving as a Customer Services Manager/Service Delivery Manager at Royal London since May 2004. Prior roles include Department Manager at Scottish Provident/Abbey National from 1997 to May 2004, and Sales Support Manager at Aegon Scottish Equitable from 1988 to 1997. Lorraine's varied remit includes direct line management for 15 sales support consultants, managing workflow and service level agreements (SLAs), and project management of sales-related initiatives aimed at supporting the adviser-led sales force. Additionally, Lorraine has led adviser visits to strengthen platinum relationships. Education was completed at Parrs Wood High School.