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Royal London Group
Richard Basham-Jones

Richard Basham-Jones

Customer Service Director - Pensions Protection & Customer Relations at Royal London Group

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Org chart

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Manager

Jo Kite

Chief Customer Officer

Peers

Gareth Cops

CRM Team Lead

Hannah Bryant

Business Manager To The Chief Customer Officer

Carrie Johnson

Customer Lifestage Director - Protection And Build & Grow

Reports

David Lawrence

Case Manager

John Whitehouse

Team Manager

Lee Baker

Case Manager

Nicola Gordon

Client Services Manager

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Timeline

Customer Service Director - Pensions Protection & Customer Relations
December, 2023 - present
Head Of Customer Experience Pensions And Operational Support
July, 2020
Head Of Customer Experience Scotland
September, 2017