Jakub Marciniak is an IT Support Engineer at REDS Group since February 2023, bringing a diverse background in technical support and audio engineering. Prior experience includes roles as a Technical Service Agent at Pure Broadband, IT Operations Coordinator at Wren Kitchens, and Resource Analyst at KCOM, where Jakub managed resources in the engineering sector. Additionally, experience as a Technical Support Analyst at KCOM involved troubleshooting various networking solutions. Jakub's career in audio began as a Freelance Audio Engineer, obtaining hands-on experience in live events and sound technology, ultimately becoming the President of the Audio Music Technology Society at Anglia Ruskin University. Educational achievements consist of a Bachelor's Degree in Audio and Music Technology from Anglia Ruskin University and a Level 3 Music Tech qualification from Hull College.