Zoe C. is currently the Head of Helpline and Eye Care Advice Services at RNIB, where they lead the development and delivery of helpline services and ensure high-quality customer engagement. With extensive experience in managerial roles, including positions at Emap, Focus Publishing, and WaverleyTBS, Zoe has a proven track record of fostering team performance and enhancing customer service. They hold an Associate CIPD qualification and have completed a BTEC National Diploma in Business and Finance. Passionate about innovation and inclusion, Zoe excels in empowering their teams and achieving operational efficiency.
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