Shawna Hardy

Shawna Hardy has an extensive background in customer service and contact center management. With experience in companies such as Road Scholar, Chegg Inc., Netflix, and more, Shawna has held various leadership roles such as Sr. Manager, Team Manager, and Quality and Training Manager. Shawna is skilled in operations management, staff development, quality assurance, training, and customer service retention strategies. Shawna's expertise lies in optimizing performance within contact centers and ensuring high levels of customer satisfaction.