Islam Ahmed is a seasoned IT professional with extensive experience in managing IT infrastructure and services across various organizations. Currently serving as Manager of IT Infrastructure & Services at the Roads and Transport Authority since December 2022, Islam previously held the position of Head of Service Delivery at the Dubai Department of Economy and Tourism, where responsibilities included contract ownership and vendor relationship management. Additional roles include IT Infrastructure Operations Manager at the Roads and Transport Authority and Information Technology Operations Manager at Tech Mahindra, where Islam successfully administered IT operations and ensured efficient service delivery. Islam's career spans various positions in the IT sector, beginning as an Information Technology Specialist at the Sudanese Electricity Distribution Company Ltd. after earning a Bachelor's degree in Telecommunications Engineering from the University of Science and Technology.