Alex Shaffer is a highly experienced professional currently serving as a Customer Operations Specialist at Robinhood since February 2024, after holding various roles including Customer Experience Associate and Product Operations Manager. Over a career spanning from 2018 to 2023 at Robinhood, Alex developed and implemented operational strategies for new product launches, created internal and external communications, and established processes to enhance customer support efficiency. Prior experience includes positions as Retail Associate at Trek Bicycle and Salesperson/Store Leader at David's World Cycle, alongside leadership roles as Chief Creative Officer at Appuix, Inc. and Chief Information Officer at Texting Base, Inc. Alex holds a degree in Web Design & Development from Full Sail University.
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