Customer Relationship Management Team

The Customer Relationship Management (CRM) Team at Robinson Club GmbH focuses on maintaining and enhancing guest satisfaction and loyalty across both TUI MAGIC LIFE and ROBINSON brands. They develop and execute strategic CRM initiatives to personalize guest experiences, manage guest feedback, and ensure seamless communication. This team leverages customer data to drive targeted marketing campaigns, analyze customer behaviors, and continuously improve the overall holiday experience, ensuring that every guest enjoys memorable and tailor-made club holidays.