James Shakesheff

James Shakesheff has a diverse work experience spanning various roles and industries. James started their career as a Network Technician at Wolverhampton Grammar School from 2000 to 2002. James then worked as a Helpdesk Support Analyst at Outokumpu from 2004 to 2005.

In 2006, Shakesheff rejoined Outokumpu and took on multiple roles, including IT Development & Infrastructure Manager for a brief period before becoming the Section Manager for Desktop, ServiceDesk & Server Hosting. In this role, they managed a team of six people and implemented processes and tools within the newly formed IT department. James was also involved in various projects, such as harmonizing and executing ITIL-based processes across the organization and creating a standardized workstation environment.

From 2011 to 2012, Shakesheff worked as an IT Consultant at Royal Grammar School, Newcastle. James then joined Esteem - IT Managed Services in 2015 as the Head of Irwin Mitchell Service Operations. Here, they were responsible for restructuring and developing a service offering for a top 20 UK law firm, managing a team of 52 staff across multiple locations.

Currently, Shakesheff is working at Roc Technologies since 2018. James started as the Head of Irwin Mitchell Service Operations and later became the Head of Platforms & Systems. In their current role, they are responsible for managing platforms and systems within the company.

Throughout their career, Shakesheff has demonstrated strong leadership, project management, and problem-solving skills. James has experience in service delivery, team management, contract negotiation, and IT improvement projects.

James Shakesheff attended Sheffield Hallam University from 2002 to 2006, where they earned a Bachelor of Science (BSc) degree in Computing (Networks). From 1997 to 2002, they attended Wolverhampton Grammar School, but no degree or field of study was specified. In 2013, they received ITIL V3 IT Service Management training from QA Ltd. Additionally, in 2016, they received Employment Law Training (0.5 day) from Hill Dickinson LLP.

James Shakesheff has also obtained several certifications, including Communication, Conflict Management, Leadership, and Time Management, from The CPD Certification Service in November 2016. James also achieved ITIL V3 Expert - Managing Across the Lifecycle certification from ISEB Ltd in July 2013, PRINCE2 Practitioner certification from APMG International in May 2013, and various ITIL V3 Intermediate certifications from different institutions between 2010 and 2013. Furthermore, they obtained ITIL V3 Foundation certification from APMG International in August 2009 and ITIL V2 Foundation certification from ISEB Ltd in 2007. Lastly, they completed Introduction to Oracle 9i: SQL training from Oracle in 2004.