Jan Hughes

Jan Hughes is an experienced professional in service management and operations, currently serving as Service Manager at Ciphr since May 2023, and Operations Manager at Roc Technologies since December 2019. Previously, Jan held roles including Business Analyst and Service Development Manager at Transport for London from 2014 to 2018, and Service Desk Manager at Advanced 365 in early 2014. Jan's extensive background includes leading service desk teams, managing critical incidents, and optimizing service delivery through continuous process improvement at Novae Management Ltd, Lanware, and Lloyds TSB. Jan has a solid foundation in change management and problem management gained during a long tenure at Lloyds TSB from 1990 to 2008.