Allen Vanderlinde

Allen Vanderlinde is a seasoned Technical Analyst at Rochester Software Associates since April 2018, with a solid background in client support and technical problem-solving. Previous experience includes roles as a Tier 2 Client Support Engineer and Technical Support Manager at Blackboard, where Allen specialized in troubleshooting advanced issues for the Blackboard Learn LMS, supporting various clients across educational sectors. Additional roles include a Consultant at Sutherland Global Services and a WebEx Event Producer at Cisco, showcasing expertise in technical support and virtual event management. Allen also possesses a diverse educational background with a Bachelor of Arts in German Language and Cultural Studies from the State University of New York at Oswego, complemented by studies at Leipzig University and Rochester Institute of Technology.