Douglas Beales

Douglas Beales is a seasoned Technical Analyst with extensive experience in the printing and software support industries. Since 2009, Douglas has been with Rochester Software Associates, leveraging a background that includes roles at Kodak as a Software & Systems Support Engineer, where high-quality technical product support was provided to various global clients, and at NexPress Solutions, where Douglas designed technical training for web storefront products. Previous positions at Heidelberg Digital and Danka Office Imaging included delivering technical training and support for high-speed black-and-white printing systems while supervising teams to resolve customer printing issues. Douglas holds a Master of Science, Bachelor of Science, and Associate in Applied Science in Electrical Engineering from the Rochester Institute of Technology.