Rachel Smith is a seasoned professional with extensive experience in customer support and success across various industries. Currently serving as a Customer Success Representative at RocketReach.co, Rachel previously held roles at Bread, including Complaints Support, Member Support, and Merchant Desk Support. Rachel's tenure at TransferWise as a US Business Support involved specialized product support, cross-team communication, and mentoring new employees. Additional experience includes roles at Ultimate Medical Academy, DIGARC, Bright House Networks, Got Candy and More, Capital One, T-Mobile, and Robin Road Repair Service. Rachel holds a Bachelor of Applied Science in Business and Organizational Leadership with a concentration in Leadership and Change, as well as an Associate of Science in Computer Programming and Analysis from Valencia College.
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