Shirley Quinn

Shirley Quinn, CSPO®, has an extensive work experience spanning over 20 years. Shirley'smost recent role was as the Director of Global Sales Operations at Rocky Mountaineer, starting in February 2023. Prior to that, they worked at Coast Capital Savings where they held multiple roles, including Product Owner and Scrum Master. Shirley also served as the Director of Retail & Wealth Advice Centre at Coast Capital Savings. Prior to their time at Coast Capital Savings, they worked at Aeroplan as the General Manager of Customer Service Operations and as the Director of Contact Centre. Shirley also has experience at BCAA, where they held various roles such as Senior Manager of Road Assist Contact Centre and Senior Manager of Sales Operations. Shirley also worked at Chrisco Canada as a Tele Sales Manager and Customer Service Manager. Additionally, they worked at Cruise Holidays of Vancouver as the General Sales Manager and at Metasoft Systems Inc. as the National Sales Trainer. Shirley'searliest work experience was at 1-800-GOT-JUNK?, where they held the position of Vice President of Client Services. Overall, Shirley has a diverse background in sales operations, contact centres, and customer service management. Shirley has consistently excelled in their roles and has been recognized for their contributions, including winning the Call Center Magazine's Call Center of the Year award in 2003.

Shirley Quinn, CSPO®, holds a Bachelor of Arts degree in Psychology: Industrial & Organizational Behaviour from Western University. Shirley also studied International Business at Langara College. In addition, they obtained the Certified Scrum Product Owner (CSPO) certification from the Scrum Alliance in May 2022.