Melissa H.

Melissa H. has extensive experience in customer complaint management and resolution, currently serving as the Manager of Customer Complaints at Rogers Bank since October 2021. Prior to this role, Melissa held various positions at Rogers Communications from November 2005 to October 2021, including Sr. Advisor Complaints and QA, Case Manager for Executive Response, the Office of the Ombudsman, and the Office of the President, as well as various roles in social media and customer solutions. Melissa's expertise in dispute resolution and customer service training further demonstrates a commitment to customer engagement and satisfaction.