Frances Tran

Frances Tran has extensive experience in the telecommunications industry, currently serving as a National Ticket Management Center Analyst at Rogers Communications since November 2010. In this role, Frances identifies, investigates, troubleshoots, and resolves service-related issues related to call completion, messaging, data, and value-added services across Rogers Wireless networks. Prior to this position, Frances worked at Fido from May 2005 to November 2010 in a similar capacity within the Wireless Technical Operation Centre, addressing customer inquiries and resolving service-related issues. Frances holds educational qualifications from Concordia University and Dawson College.