Richard Lau

Richard Lau has extensive experience in product management and process improvement, currently serving as a Product Manager for the CRM App at Rogers Communications since May 2016. Responsibilities include collaborating with scrum teams to deliver new features and enhancements. Previous roles at Rogers involve managing B2B self-serve platforms and overseeing consumer service design, where Richard developed strategic roadmaps and utilized data analytics and customer feedback to optimize operations. Earlier experience as an Information Technology Consultant at CGI and as a Quality Assurance Analyst at RBC Global Asset Management complements Richard's strong foundation in business administration, earned through a Bachelor’s degree from the University of Toronto.