Lautaro Castillo serves as the Head of Support at Roibos since June 2024, leading the Support department to ensure service excellence and optimize workflows, while also mentoring a growing team. Previously, Lautaro held the position of Head of Operations Online at Jumbonline from January to June 2024, where responsibilities included overseeing online operations, process automation, and enhancing customer experience. Lautaro also worked as Head of Operations Online at Jumbo Tours Group from March 2023 to January 2024. Early career experiences include a booking agent role at Jumbo Tours España S.L. from March 2015 to March 2023, and an internship at City Sightseeing España in 2015. Lautaro's education includes a specialization in Digital Marketing from ThePowerMBA and a professional degree in Hospitality and Tourism from IES Juníper Serra.
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