Erika Harvey

Erika Harvey is a Systems and Business Process Manager at Rollins, Inc., bringing over a decade of experience in managing both technical and business processes. Since June 2013, Erika has acted as a liaison between stakeholders and IT teams, managing crisis situations and recommending strategic IT policies. Previous roles include Billing/AR Systems Analyst and Trainer/Implementation Specialist, where Erika excelled in performance management and training program development. Prior to Rollins, Erika gained experience as a Collections Specialist at Bank of America, Analyst/CSR Trainer at Alorica/Verizon Wireless, and Equity Compensation Analyst and Stock Plan Administrator at E*TRADE Financial. Education was completed at the University of Illinois System from 1996 to 2000. Notable career contributions include redesigning database training modules and improving training methodologies to enhance employee performance and engagement.