Erika Wong

Erika Wong is a dedicated sales and customer success professional with a diverse background in various roles within the customer service field. Currently serving as a Sales Success Associate at ROOM since May 2022, Erika previously excelled as a Senior Customer Success Specialist at Galileo Learning, where responsibilities included generating Salesforce dashboards and handling escalated customer situations. Early experience includes working as a Practice Coordinator at UCSF Medical Center, performing essential front desk duties and managing patient referrals. Erika's journey in customer service began at Galileo Learning and UC Davis Stores, where effective communication and problem-solving skills were developed while assisting hundreds of families and processing extensive online orders. Erika holds a Bachelor of Arts in Psychology from the University of California, Davis.