Maria Palmela Lopes Gouveia

Service Operations Manager at RoomRaccoon

Maria Palmela Lopes Gouveia is currently the Service Operations Manager and Country Manager for RoomRaccoon Hotel Tech. Maria Palmela has a background in sales with various titles such as Senior Customer Support Team Lead, Customer Success Specialist, and Senior Implementation Manager. Maria is also the CEO of Evolutionstreet, lda, focusing on leisure and tourism activities. Prior to their current roles, Maria Palmela has worked in various journalism positions at companies such as Lusa, Nanook, Sol TV, and Sesimbra TV. Maria holds a Master’s Degree in Journalism from Escola Superior de Comunicação Social and a degree in Communication Social e Cultural from Universidade Católica Portuguesa.

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Timeline

  • Service Operations Manager

    January 1, 2024 - present

  • Senior Customer Support Team Lead

    June 1, 2023

  • Customer Service Team Lead

    April, 2022

  • Country Manager - Portugal

    September, 2018