Jessica Heintzman

Jessica Heintzman is a seasoned professional with expertise in customer experience operations and market development, currently serving as the CX Operations Manager for North America at IGEL Technology since December 2018. Prior to this role, Jessica excelled as a Customer Retention & Onboarding Specialist and Sales Operations Specialist at IGEL, gaining in-depth product knowledge and facilitating sales support operations. With a strong background in market development at Ingram Micro, Jessica successfully acted as a liaison for vendor partnerships, executing marketing strategies and generating leads. Jessica began her career in human resources and marketing at RealtyUSA, holding positions that involved organizing training materials and marketing resources. Jessica holds a Bachelor of Arts in Communications from the University at Buffalo.