Yogan Govender

Yogan Govender has over 10 years of experience in IT and customer service. Yogan is currently the Head of Customer Service at RoomRaccoon Hotel Tech. Before this, they worked at 2U for more than 6 years, holding different roles including Director of Student Experience and Director of Student Success. Yogan also has experience in technical support engineering, having worked at Webhelp SA, Pivotal Data, Aegis Limited, and EOH. Throughout their career, they have demonstrated a strong ability to plan and implement strategies, improve systems and processes, and manage managers. Some of their key highlights include designing updated quality management frameworks, expanding technical support operational hours, and completing customer journey mapping.

Yogan Govender attended Grove-End Secondary School from 2003 to 2007 and received a Merit Exemption. Between 2008 and 2010, Yogan attended the National Institute of Information Technology and obtained a DNIIT in Network Engineering with a focus on Microsoft Technologies. Yogan Govender has also completed additional certifications, including Speaking in Public, Customer Experience Innovation, Unconscious Bias, and Business Process Design for Strategic Management.