Josue Luna

Josue Luna's work experience begins in 2012 as a Customer Service Representative at Gulf Oil, where they processed payments, communicated with vendors, and maintained store cleanliness. From 2013 to 2016, they worked for Randstad USA as a Multi-Language Support Representative for Bose Corporation, providing courteous customer service, handling inquiries, and promoting product benefits. In 2016, they joined LabCorp as a Shipper/Expeditor, responsible for shipping specimens, performing administrative duties, and resolving shipment issues. In 2017, they transitioned to Bose Corporation as a Bi-Lingual Technical Support Specialist for their Professional Systems Division, providing technical assistance and building relationships with stakeholders. In 2018, they became a Bi-Lingual Technical Support Specialist for Bose Corporation's Consumer Electronics, troubleshooting and resolving software and hardware requests. Josue was promoted to a Program/Project Manager role in 2019, analyzing customer service data, identifying trends, and leading cross-functional teams. Most recently, in 2022, they joined RoomReady as an AV Embedded Support Technician, performing physical set-up services, troubleshooting AV signal path issues, providing end-user instruction, and conducting maintenance checks.

Josue Luna completed their high school education from Marlborough High School in the years 2007 to 2011. During this time, they obtained a High School Diploma.

Additionally, Josue Luna has obtained two certifications in the field of audio and sound engineering. In March 2018, they received the Control Space Designer - Level 1 certification from Bose Corporation. In February 2018, they also obtained the Dante Certification Level 1 from Audinate. These certifications highlight their expertise in control space designing and audio networking using Dante technology.