Merhan Massoud

Merhan Massoud is an experienced professional in customer service and contact center management, currently serving as the Senior Contact Center Manager at Roya Developments since January 2024. Previously, Merhan held the position of Customer Experience Senior Manager at DMG | Mountain View from April 2021 to February 2024, after serving in various roles within DMG Mountain View Real Estate from 2012 to 2021, including Customer Service Manager and Assistant Customer Service Manager. Merhan started the career at Vodafone, where roles included International Account Senior Advisor from November 2008 to October 2012, and began with Ameco Tec Telesales Company as a Sales Agent in 2008. Merhan holds a Bachelor of Arts degree from Ain Shams University, specializing in the English Department, earned between 2004 and 2008.