Apolline Reiffers

Apolline Reiffers currently serves as Manager of Customer Care Europe Export and Manager of Customer Care UK/IE at Roquette since December 2020, having previously held the position of Deputy Manager for Customer Care France/UK. Key responsibilities include advising and supporting front office agents, coordinating the integration of new team members, coaching agents to achieve customer service excellence, overseeing workload distribution, and managing operational issues related to customer deliveries. Apolline has a background in commercial support and client relations, with prior experience as a Customer Care Agent at Pôle international du Cheval Longines-Deauville and positions in various roles within the equestrian sector. Apolline holds a Master’s degree in Economics from EM Normandie Business School.