Melissa Figueroa

Melissa Figueroa is a seasoned IT professional with extensive experience managing technical support teams and project implementations in various organizations. Currently serving as the Manager of IT Support & Applications at Rose Associates since October 2014, Melissa oversees a team of Support Engineers, develops project plans aimed at optimizing support services, and manages key vendor relationships. Notably, Melissa has successfully led projects including the migration to Zoom Phone and the consolidation of O365 licenses, yielding significant cost savings. Previous roles include Zendesk Support Administrator and Global Service Desk Analyst, showcasing proficiency in ticketing systems, hardware/software procurement, and user support. Melissa's educational background includes certifications in Zendesk Support Administration and Information Technology from Per Scholas.