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Essam Haroun

Associate Director Customer Experience at ROSHN l روشن

Essam Haroun is currently serving as the Associate Director of Customer Experience at ROSHN, where responsibilities include developing CX strategies, analyzing customer journeys, and managing budgets. With prior experience as the Director of Visitors Experience Enhancement at the Ministry of Hajj and Umrah, Essam led initiatives to improve customer experiences and managed a team of professionals. Previous roles include CEO and Founder of 5thBakery™, CEO and Chairman of Burj Almaha LLC, and various managerial positions at KPMG and SAUDI AIRLINES, focusing on communication and change management. Essam holds a BA in Aerospace Engineering - Software Engineering from Florida Institute of Technology, alongside diplomas in General Management and Project Management, and a Bachelor's degree in Computer Science from Nova Southeastern University.

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