Shierlyn Lagundi

Shierlyn Lagundi is an experienced customer service professional with a strong background in the hospitality industry. Currently serving as a Customer Service Executive for the Rotana Rewards Loyalty and Partnership Program at Rotana Hotel Management Corporation PJSC since February 2015, Shierlyn focuses on customer service, sales and marketing, and administrative tasks. Prior to this role, Shierlyn worked as a Front Desk Agent at Centro Capital Center Hotel By Rotana from October 2012 to February 2015, where responsibilities included managing check-ins and check-outs, providing customer assistance, addressing guest complaints, and handling room reservations. Shierlyn holds a Bachelor’s degree in Hotel and Restaurant Management from the University of Baguio.