Andrew Osborn

Andrew Osborn has over a decade of experience in the mortgage servicing and customer service industries, currently serving as a Quality Assurance Analyst at RoundPoint Mortgage Servicing LLC since January 2013, where responsibilities include conducting quality assurance assessments and providing coaching to enhance team performance. Prior roles at RoundPoint included Inflow Analyst, Customer Advocate, and Customer Service Representative, focusing on efficient correspondence routing, escalated customer issue resolution, and comprehensive billing support. Earlier experience includes catering at Five Star Senior Living and ARAMARK, and tutoring student athletes at Stephen F. Austin State University, where Andrew earned a Bachelor of Science in Sociology.