Allyson Ramsay

Allyson Ramsay has a diverse work experience spanning over a decade. Allyson started their career as a Customer Service Officer at Clydesdale Bank in 2008. Allyson then progressed through various roles within the bank, including Customer Associate, Business Advisor, Senior Complaints Handler, and Complaints Team Leader. As a Quality Assurance Partner, Allyson created the first internal department Customer Experience review platform and conducted thematic reviews to identify and mitigate potential risks. At Virgin Money, they served as a Senior Root Cause Analyst, where they delivered timely actionable root cause analysis and supported the improvement of customer service offerings. Allyson joined Chubb as a Customer Experience Analyst, where they implemented the first Voice of Customer program and designed and launched surveys to enhance customer service. Currently, Allyson is working at Monzo Bank as the Lead Quality Assurance Analyst and is responsible for managing operations outsourcing.

Allyson Ramsay's education history is as follows:

Allyson attended Hillpark Secondary School from 2001 to 2007. There is no information about any specific degree or field of study during this time.

In 2015, they pursued a Scottish Vocational Qualification (SVQ) in Financial Planning, which was a work-based program.

From 2008 to 2009, they attended Glasgow City College (Nautical) and obtained an HNC (Higher National Certificate) in Social Sciences.

In 2013, Allyson obtained a Pb Cert from the Chartered Institute of Banking Scotland.

In 2012, they completed an SVQ in Customer Service through the Scottish Vocational Qualification system.

There is no information regarding specific years for their HNC in Pre-Nursing Studies from Cardonald College or any degree from the University of Strathclyde in Social Sciences.

Allyson Ramsay also obtained a certification in CX Pro from Forrester in November 2019.