Philip Montanez

Philip Montanez has held a number of positions in the past decade. From 2019 to present, they have been the Head of Service at Roundtrip, where they are responsible for strategy and execution of the Service Operations Team. Philip has also set quarterly and monthly goals for the team, created and executed a Capacity Planning model, defined metrics to ensure internal efficiency goals, implemented and maintained a CSAT program, designed and implemented Service Offerings, and managed vendor relationships. From 2011 to 2019, they held a number of positions at Cigna, including Operating Effectiveness Advisor, Operations Senior Specialist (Global Service Partner Governance Lead), Operations Leadership Program, Operations Senior Specialist (Incentives Customer Experience Lead), Operations Specialist (Incentives), Cerebyte Leadership Program, and Operations Specialists- Claims Manager. Finally, in 2010, they were a Resident Advisor Mentor at the University of North Carolina at Chapel Hill, where they supervised and mentored 14 Resident Advisors and created and implemented a model for them to use to run events for their residents.

Philip Montanez graduated from the University of North Carolina at Chapel Hill in 2011 with a Bachelor of Science in Business with a concentration in Business Administration, Marketing and Entrepreneurship. Philip then attended Indiana University - Kelley School of Business, where they obtained a Master of Business Administration in 2021. Additionally, they received two Master of Business Administration certifications from Indiana University - Kelley School of Business in November 2021.