Route 101 Ltd.
Ashley Williams is a seasoned Principal Zendesk Implementation Consultant at Route 101 Ltd., specializing in implementing customer service solutions for technology and retail clients since April 2022. Prior experience includes roles as a Best Practice Consultant at Mercer and Darwin, and as an Operational Excellence Consultant at Thomsons Online Benefits, where Ashley led the implementation of a Zendesk support ticketing tool across multiple countries. Earlier roles include Project Analyst at CR Bard EMEA, focusing on financial reporting and analysis, and a brief stint as a Loan Administrator at Close Brothers Premium Finance. Ashley holds a Bachelor's Degree in Financial Economics from the University of Leicester, obtained between 2011 and 2014.